Customer Reviews

Don’t just take our word for it. Read our reviews and testimonials on Angie’s List and Google+, and check out what customers have to say about South Austin Appliance Repair’s award-winning service!

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My refrigerator’s ice maker and water were not working. He checked out the lines and replaced the filter, which he had to go get. The service was excellent. I had never learned about changing filters, so he instructed me about frequency and method of changing the filter. He was polite, helpful, prompt, and professional.– Sally D.

The washer was making more noise than usual and I was worried it would give out soon. I called South Austin Appliance repair who responded fairly quickly. A nice technician arrived, took note of the problem which was a replacement of the drain pump. The repair was made in good time, everything was checked out and cleaned plus he also checked the dryer just to make sure there were no problems there. All in all it was a good experience; the best part being I didn’t have to purchase a new washer.– Diana M.

I am very satisfied with South Austin Appliance Repair. The appointment I had previously set up with Lockhart Appliance Repair was canceled on their end due to an emergency, but I needed my freezer fixed ASAP so I called South Austin Appliance Repair. They were able to make it out to my home the next day, even though we live in Lockhart. The fee for a quote is very reasonable, one of the lowest I’ve found in Austin. The service rep on the phone was very courteous and accommodating. My father dealt with the technician since I was on an errand at the time he arrived, but he told me that the tech seemed very knowledgeable. Since our freezer began working immediately and has been fine ever since, I would have to agree. Would definitely recommend South Austin Appliance Repair.– Marisela M.

After an inefficient and lackluster customer service washer repair experience the previous week (since no one would respond on a weekend), I was glad to use an Angie’s List provider when my dryer broke the next weekend.  I called at 4pm on a Monday, hoping for an appointment the next morning.  Well, luckily since I was south, they sent a technician by my house on his way back to the shop.  The technician was thorough, honest, informative & took his time even though he didn’t get to my house til 6pm.  He cleaned my vent out and in the process identified that my dryer wasn’t cycling properly.  Said he didn’t want to leave without making sure everything was fixed 100%.  Identified that my thermostat was faulty & said he could come back first thing in the morning to replace it. He came by my house by 10am the next day and fixed it.  What a stark contrast compared to my experience the week before! By replacing the thermostat, he fixed a problem I had had for a couple years, but thought it was just because my dryer was getting older.  I will absolutely use South Austin Appliance Repair in the future. I actually plan to use them for my business, also. They were just excellent!– Melissa U.

I would absolutely recommend this company. After moving into a new house in Leander, we were surprised to find on moving day (hadn’t done all our due diligence!) that we had no fridge. So we went over to a couple of big box stores to check out our options including pricing and delivery. They were all very helpful, but we were looking at 5+ days for delivery. I contacted South Austin Appliance Repair because I have known one of the co-owners for years. They were able to get a used, completely wonderful, large, terrific fridge for us over the weekend. I don’t want to advocate that they will work out of their south service area, but I’m so glad they did for us. They also were adamant that if I had any questions or concerns, or if we weren’t sure the unit was working properly, to please give them a call and they would do everything in their power to make it right. We haven’t had to take them up on it because the fridge is terrific. Highly recommended!– Ericca L.

South Austin Appliance Repair responded to our call in a timely manner (our usual and much more local contact told us we would have to wait 12 days).  The repairman arrived when he said he would, and determined that a fuse had blown on the unit.  He returned the next day with the fuse and replaced the old one.  The repairman was friendly and informative about our dishwasher.  We were hoping for responsive and professional service, and that is what South Austin Appliance Repair delivered.– Steve W.

I have gone blank on the gentleman’s name that came to my house BUT he was fantastic! He was so nice, taught me how to care for our washer. His service was great. I just wanted to say thanks for that and the great price!– Debbie O.

We have just had the washing machine repaired at our neighbors house. Since I am in Real Estate and also do some property management, they had asked me to look after things in their absence. The personnel at South Austin Appliance Repair were exceptionally nice to deal with and the technician really knew his job. Their card says “HONEST PROFESSIONAL SERVICE” and I found this to be true. They arrived on time, the cost met my expectations and everything ended well. I would highly recommend this company to friends and associates.– Dennis Y.

The folks at South Austin Appliance Repair are fantastic! They came out the same day I called and had my ice maker fixed in no time. They talked to me about how my refrigerator worked, gave me tips to keep all of my appliances working smoothly, and even guided me on what to look for when shopping for appliances in the future. Prices were very reasonable, and service was fast and friendly. I would highly recommend South Austin Appliance Repair.– Teresa S.

I called the office and they checked with the technician. He was at my house within two hours of my first phone call. During the interim he went by the warehouse to pick up the needed part. When he arrived it was discovered that it was a different issue. He returned the next day and fixed the two issues with my refrigerator. Very courteous, prompt and efficient. I would recommend them for your appliance repairs.– Jennie L.

South Austin Appliance Repair came out to look at our dryer which wasn’t heating. The technician was very courteous, knowledgeable and arrived as scheduled. He was able to complete the repair at that time so I could finish my laundry. The price was also very reasonable. I would definitely call them again when I need appliance repair.– Judy B.

A friend recommended South Austin Appliance Repair when I needed my ice maker fixed. I called and they sent a technician the next day. He was nice and knowledgeable. He had the parts on his truck and fixed my ice maker then and there. They did a good job and I would definitely call them again.– Ann B.